Terms & Conditions

Online purchase terms

www.macaris.co.uk ( the website ) is owned and run by MACARIS Limited, 92 Charing Cross Rd London WC2 0JB est 1958

Company Registration Number: 834050 London 
VAT Registration Number: 232 9879 29

By using this website you agree to the terms laid out on this page, if you do not agree to any of these terms, please do not use this website.

MACARIS LTD reserves the right to amend these terms at any time, without warning.

Acceptance of Orders


All orders made by you through www.macaris.co.uk are subject to acceptance by MACARIS LTD. In the circumstance we refuse your order, we cannot be held liable to any party.

After submitting an order to us we will send you an order acknowledgement email with your order number and details of the goods that you have ordered. Please note this email is an automated acknowledgement and is not an acceptance of your order.

Order acceptance and the completion of the contract between you the customer and MACARIS LTD will take place at the point of order dispatch, unless we have notified you otherwise, or you have cancelled your order in accordance with the terms set out in Section 4 - Cancellations & Returns.

If we do not accept an order, a full refund will be processed.

we may refuse to accept an order if :
We cannot obtain authorisation from the bank or suspect fraud
If there have been errors/issues with the description of the goods (Section 5)
If goods are no longer available.

Delivery of Goods


When you order an item that is in stock we will endeavour to dispatch the goods within 48 hours. This excludes Public Holidays and Bank Holidays.


We cannot be held responsible for delays in deliveries once under the care of our couriers. We will not be liable to any party for items delivered outside specified delivery estimates.


Delivering to an Alternative Address

Orders to a delivery address other than the cardholder's billing address can be processed if the customer has been authenticated using 3D authentication (i.e. Verified by Visa, MasterCard SecureCode, ). We reserve the right to deliver only to the cardholder's billing address.


Orders purchased via PayPal can only be shipped to confirmed addresses. We will not ship to unconfirmed PayPal addresses under any circumstance.


Damaged Goods

Any damage to goods incurred in transit must be reported within 24 hours of delivery. We reserve the right to request photographic evidence to verify damage claims. In this event, we will confirm the damage and if a claim is found valid, will request the goods be returned to Macaris. A full replacement will be offered, or a full refund if goods are no longer in stock. We cannot be held responsible for damages caused by shipping or negligence if reported after 24 hours of the goods being delivered.


Ownership & Responsibility

Legal ownership of the goods ordered is passed to you at the point of delivery. From this point, you are responsible for the safekeeping and correct use of all goods. We will not be responsible for any damage or fault arising from incorrect storage or use. The validity and conditions of any refund/return will be affected by any damage considered to be caused through misuse or neglect.


Consumer Rights

The Directive on Consumer Rights (2011/83/EC) protects the legal right of EU customers to reject goods that are unsatisfactory quality, unfit for purpose, or not as described for 30 days after the date of delivery. Goods rejected under this act are eligible for a full refund.



Under the conditions outlined in the EU Consumer Rights Directive and in Section 4.2, MACARIS LTD operates a 14 day cooling-off returns policy for products that are still in their original condition. This allows UK and EU customers to cancel their order up to 14 days after receipt of their goods. If you wish to cancel your order during this 14-day period, please notify us for a returns authorisation in writing by letter or by email at info@macaris.co.uk . A telephone call is not sufficient without the express written approval from MACARIS LTD.

Upon contacting us, we will provide you with an appropriate returns form which must be sent back with your goods. This form will include shipping instructions and an address for the return of your goods. Note: Items returned to the wrong address or without this matching returns form may suffer delays.

The right to return goods to us as mentioned in Section 4.1 does NOT apply in the following situations:

Special Orders - Any order which has been specified or customized to the customers specifications. This also includes any item which is not typically stocked by MACARIS LTD and has been ordered in at the request of the customer.

Health and Safety - any product that has come in contact with a customer's ear or mouth, such as harmonicas, microphones, headphones, earphones or product with a mouthpiece that have been used or where the hygienic seal has been separate or broken.

As outlined in the EU Consumer Rights Directive (2011/83/EU), failure to return items in their original condition will result in deductions from your refund or refusal of a return. As a result, we may make deductions to your refund for any diminution in value of the returned goods where the handling of goods has "gone beyond the sort of handling that might reasonably be allowed in a store"

Upon cancellation of the contract we will credit your account with a full refund for the goods. Normally refunds are processed the same day if the goods haven't been dispatched or on the day of receiving the goods back, however, in any event, not later than 14 days after receipt of the cancelled goods. If you do not return the goods or do not pay the costs of delivery to us, we shall be entitled to deduct the direct cost of recovering the goods from the amount of the refund.

The right to cancel does not apply to orders delivered outside of the European Union.

Under the Consumer Rights Act, EU customers have a legal right to reject goods that are unsatisfactory quality, unfit for purpose or not as described and get a full refund. This right is limited to 30 days from the date you receive your goods

Description of Goods & Pricing

All our prices are shown in Pounds Sterling (GBP) and are displayed inclusive of VAT at the current rate of 20%. VAT is payable by all customers within the EU.

MACARIS LTD does not take any responsibility for any import taxes, customs charges or administration fees payable on orders made outside of the European Union zone. It is the customer's responsibility to cover all charges related to Customs and the import of goods.

All our prices, descriptions and shipping charges are reviewed regularly and we endeavour to ensure that the prices and the information provided on our website are correct at all times. In the event of an error in the information provided by our website, MACARIS LTD will notify you of this error immediately. In the event that a price or shipping charge is incorrectly displayed, MACARIS LTD will offer you the product/service at the correct price, or a full refund. We are not under any obligation to honour an incorrect price.

Product images are for illustrative purposes only, MACARIS LTD cannot be held responsible for differences in the manufacturer's imagery and the actual product.


All credit and debit card processing is encrypted and handled securely by NATWEST Streamline and Sagepay. We do not see your card details at any time.

We currently accept the following methods of payment online: VISA, VISA Debit, Mastercard, Solo, Maestro, Visa Electron, American Express, Paypal, Bank Transfer in GBP,


All goods are supplied with a 12 month manufacturer's warranty unless specified otherwise. All pre-owned items carry a 90 day warranty. Perishable items, such as Amplifier valves, carry a 90-day warranty.

Any extended warranty offered by any manufacturer must be arranged by the customer. We are not responsible for organising such warranties. We can provide additional receipts upon request.

Site Usage / Service Access

Although we make every effort to ensure our website is available 24 hours a day, we will not be liable if, for any reason, our website is unavailable at any time due to maintenance, system failure or conditions outside our control.

From time to time, MACARISLTD may link to third party websites to provide the user with third party content, , including but not limited to, videos from youtube, images, comments, reviews or links. MACARIS LTD does not accept any liability for the suitability or incorrect use of this content and is provided solely as a guide for the customer. If you choose to view any third party content (including visit a 3rd party site or play a video) you do so at your own risk.


You may download, use or print extracts from this site for your personal use only. Unless otherwise stated, the copyright and other intellectual property rights in all material on this website (including without limitation photographs, web designs & implementations, graphical images) are owned by us or our licensors.

Original phographs or descriptions which were created by MACARIS LTD remain the property of MACARIS LTD at all times and cannot by copied in any format under any circumstance without full written consent from MACARIS LTD.


11.1 - MACARIS Limited will not be liable for any losses or damage that you suffer under the contract which were not a foreseeable consequence of breach of the contract. We are not responsible for indirect losses which were not considered at the time of the contract including, but not limited to, any loss of income or profits, loss of business or goodwill, loss of data, loss of opportunity.

11.2 - We are not liable for losses that arise in connection with this website in any way or in connection with the use, inability to use or the results of use of this website, any websites linked to this website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this website or your downloading of any material from this website or any websites linked to this website.


Privacy PolicyThe Waste Electrical and Electronic Equipment Directive (WEEE)

As a retailer of electrical & electronic goods, we conform to all WEEE regulations. As such, if you purchase any electrical and electronic equipment (EEE), we will dispose of any equivalent waste electrical and electronic equipment (WEEE) free of charge on a like-for-like basis.